Petco Park Policies and Procedures | San Diego Padres (2024)

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GATE TIMES

All entry gates will open to guests 90 minutes prior to first pitch. Season Ticket Members have access to enter 2 hours prior to first pitch at two designated gates (Park Boulevard Gate and Home Plate Gate). Gate times are subject to change for special events, including Opening Day, select promotions, and Postseason play.

GO GREEN INITIATIVE

The Padres Green Initiative sets a standard for sustainable practices at Petco Park. The goal is to reduce waste by recycling at least 80% of collected trash. Below is a list of the recycling programs already in place at Petco Park:

• Commingled recyclables (paper, glass, aluminum, plastic)
• Cardboard
• Construction debris
• Green waste (grass clippings from the playing field)
• Wood pallets
• Cooking oil
• Plastic bags
• Food waste (pre-consumer)
• Light bulbs / ballasts / batteries
• eWaste (computers/electronics)
• Wire hangers
• Uniform recycling
• Styrofoam
• Writing utensils

RECYCLE IN BLUE BINS

• Advertisements, coupons and ticket stubs
• Aluminum bottles and cans
• Boxed Candy
• Cardboard (un-soiled)
• Cardboard drink trays (un-soiled)
• Cotton candy buckets
• Coffee cups (Dunkin 14oz recyclable cup)
• Coffee creamer packs (plastic)
• Container, bowls, plates & plastic lids
• Glass bottles and jars
• Napkins (un-soiled)
• Newspapers
• Paper (un-soiled, non-food service items)
• Plastic cups
• Plastic lids (soda, coffee)
• Plastic plates and bowls (un-soiled)
• Plastic utensils
• Plastic ice cream cups and containers
• Plastic bottles and jars
• Plastic wrapped candy

TRASH FOR BROWN BINS

• Chip bags
• Condiment packets
• Cracker jack packaging
• Dispenser cutlery (Compostable)
• Hinged containers and bowls (Compostable)
• Hot dog, pretzel, and churro wrappers (biodegradable and printed with soy ink)
• Hot dog wrappers
• Loose utensils/cutlery (Compostable)
• Napkins (soiled)
• Paper soda cups (wax lined)
• Peanut packaging
• Paper plates and food trays (soiled)
• Pretzel bag (Compostable)
• Shopper bags (Biodegradable)
• Snow cone containers
• Straws
• Straws (Compostable) Made with PHA
• Sugar packets
• Tea packets

GRATUITIES/TIPS

Great service is always complimentary at Petco Park. Guests can demonstrate their appreciation for our staff by emailing [emailprotected] so that they may be recognized.

Guests can also mail written comments to: Guest Experience, 100 Park Blvd, San Diego, CA 92101

GUEST SERVICE CENTERS

Guests needing assistance should approach an event staff member near your section, or visit a Guest Service Center located near Sections 108, 131, or 303.

GUESTS WITH ACCESSIBLE NEEDS

The San Diego Padres are committed to creating an inclusive and safe environment for all of our guests. Please refer to our accessibility guide for all of our services provided.

Accessible Parking

All parking lots and structures designed by the San Diego Padres and ACE Parking for Petco Park provide accessible parking spaces, at the current parking rate, for guests with accessible needs.

Accessible Seating

The San Diego Padres have designated seats in Petco Park specifically for guests with disabilities in each of the following categories: Wheelchair accessible, Semi-Ambulatory and Transfer seats. In most cases, accompanying companion seats are available.

• Wheelchair spaces are available for guests with disabilities who utilize a wheelchair
• Semi-Ambulatory seats are available for guests with disabilities who require additional leg room beyond the minimum of twenty four (24) inches traditional ballpark seating provides
• Transfer seats are available for guests with disabilities who require an armless aisle seat

Assistive Listening Devices (ALDs)

The Padres are pleased to offer complimentary Assistive Listening Devices (ALDs) to guests with hearing difficulties. ALDs can be obtained at the Guest Service Centers located on the Field Level (Main Concourse) adjacent to Section 108. Identification will be required and held to reserve a device. Identification will be returned once the ALD is returned.

Closed Captioning Devices

The Padres are pleased to offer closed captioning of the public address announcements here at Petco Park. The closed-captioning transcript can be viewed using the complimentary MLB Ballpark* app, which is accessible on any smartphone or web-enabled device.

*To download the 'MLB Ballpark' app:

• Search for the 'MLB Ballpark' app in the App Store on your smartphone or web-enabled device

• Install 'MLB Ballpark'

• Open 'MLB Ballpark' and select Petco Park

• Scroll down on the main page and select 'Closed Caption'

Courtesy Shuttles

Complimentary shuttle service is available for guests with disabilities. The shuttles provide transportation between the Padres Parkade, Tailgate Park, the MTS Garage and Petco Park. The shuttle service is available two (2) hours prior to the start of a scheduled game and continues for approximately one-half (1/2) hour following the conclusion of the game. Guests upon arrival may also text "requesting a shuttle and location" to 619.279.5881. Guests wishing to utilize this service following the game should report to the Park Boulevard and Imperial Avenue as a designated shuttle pickup.

Our guests' patience is requested. Service will be provided in the order that the calls are received.

Electrical Outlets (ADA Power Stations)

Electrical outlets for recharging wheelchairs and other necessary equipment are located in many seating areas designated for guests with disabilities. Please call 619.795.5181 to request this option when purchasing tickets.

Elevators

Guests with disabilities have priority on all public elevators at Petco Park. Guests with disabilities can utilize a number of elevators located throughout Petco Park. Elevators to access various ballpark levels are located near Sections 111, 114, 117, 137, 201, 217, 226, 235, 300, 311, 317, 314, 328, inside the Western Metal Supply Co. Building, as well as at the Gaslamp, East Village, Park Boulevard and Home Plate Gates.

Emergency Evacuations

Petco Park Team Members have been trained in evacuation procedures. Should an emergency evacuation situation occur, emergency information will be displayed on the video board as well as announced on the assistive listening devices and the public address system.

Family Restrooms

Family restrooms are designated for families and guests with disabilities who require private accommodations or additional assistance. Family restrooms are located in Petco Park at Sections 109, 202, 219, 310 and 311.

First Aid

First Aid Stations are located at Sections 108, between 129 and 131 in the Padres Power Alley. Trained medical personnel are on duty for all events to assist guests and Team Members as necessary.

Guest Services Centers

Guests needing assistance should approach an event staff member near Sections 108, 131, 303.

Service Animals

Service animals are welcomed at Petco Park. In keeping with U.S. ADA regulations, disabled guests may use either a dog or miniature horse that is individually trained to do work or perform tasks for the guest. The work or tasks performed by the service animal must be directly related to the guest's disability. As such, animals that solely provide emotional support or companionship to a guest will not be permitted inside the ballpark.

Wheelchair Storage

Wheelchair storage is available at Guest Services Centers at Section 108 and 135. Wheelchair escorts to and from seats are available upon request.

Wheelchair Lifts

Complimentary wheelchair escort service is available to assist guests between the gates and their ticketed seats. Wheelchairs cannot be “checked out.” Please see any staff member for a wheelchair escort.

Wheelchair Lifts are located throughout the ballpark to assist guests in accessing specific locations.

The San Diego Padres remain committed to ensuring that the Petco Park experience is an enjoyable and accessible one for guests with special needs.